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CX Leader of the Year, Squadstack!
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We minimize incorrect qualifications with a smart sampling rate of 12%, which surpasses the industry standard of 1-2%.
Our quality monitoring samples 15% calls across 23 quality parameters using the best method to ensure high standards of quality. We also offer the flexibility to add or remove parameters as per your business needs.
Our feedback loop is faster than the average manual process and can be accelerated, leading to improved decision-making for your business.
Our cost model ensures that the increase in quality monitoring cost slows down as your company scales, leading to greater savings.
We ensure the accuracy of AI-generated quality scores and minimize errors with the help of manual checks and audits and implementing measures to prevent data drift.
We use a deterministic approach to our call assessments, ensuring the result is free of human bias and provides objective answers.
Get complete visibility into the quality of your campaigns with our dashboard. where you can access valuable insights such as call quality scores, audit parameters, total audited calls, and performance-based categorization of callers.
Unlock actionable insights with AI-powered call quality analytics and to drive better sales and customer experience. Easily analyze groups of calls by agents, lead sources, call duration, dispositions, accurate transcripts and more with customizable filters.