SquadStack Raises ₹140 Crore in Series B Round to Revolutionize Telesales
Your In-house Telecalling Team Isn’t Enough. Here’s What You Need!
How to Write a Perfect Telecalling Script
Lead Qualification Made Easy With SquadStack
WOW Skin Science leveraged SquadStack’s telecalling expertise to drive more revenue from their abandoned cart leads.
SquadStack Wins ‘CX Leader of the Year’ at CX Strategy Summit & Awards 2024
Becoming India's leading investment platform with a 40% increase in activations
Improving internal team processes and driving rapid business growth
Utilisation of SquadStack’s lightning-fastcampaign setup and on-demand telecallers to reactivate their user base
Explore our insights on how SquadStack is transforming customer experiences presented at the Elets BFSI CXO Masterclass by Rishabh Ladha.
It is important to understand how to handle your customers as when a customer calls you with a complaint, whether it is due to the shortcomings they are facing on your end or having a wrong set of expectations. In this blog, discover an effective way of “how to handle customers”.
Both outsourcing and offshoring are practices of shifting in-house business functions and tasks outside the office. However, there are several differences between the two practices.
SquadStack was recognized as ‘CX Leader of the Year’ at CX Strategy Summit & Awards 2024. Discover how their telecalling innovation is reshaping BFSI CX in Bharat.
The BPO industry in India is the fastest-growing industry in the country. Explore the factors that are responsible for this success.
Let us explore the benefits and features of different dialers and gain a general insight into auto dialers vs. predictive dialers to make an informed decision.
SquadStack recently took center stage as the Silver Partner at the Elets BFSI CXO Masterclass, underscoring our commitment to revolutionizing Customer Experience in New Bharat.
Outbound calling software is an effective tool that has proven to promote businesses trying to enhance their outgoing calling strategies.
B2B sales is a highly complex sales strategy used to onboard major clients. With higher deal size and longer tenure, companies can hugely benefit from a good B2B sales strategy
Sales growth is a metric which is used to measure the growth in the revenue of a company. The profitability, share price, performance and future of the company depends on this metric
Acquiring new customers has become quite difficult in this competitive market. Setting up a sales process can be an effective solution to boost your customer acquisition process.
Discover how SquadStack's cutting-edge Agent Interface is reshaping the landscape of telecalling and telesales. Dive into technological innovations, intuitive design, and AI integration, solving core challenges in the industry and empowering telecalling agents with top-tier technology.
Most companies feel the need for outsourcing when thinking about cost cutting. But in recent times, the trend has started to shift as the applications of outsourcing have evolved.
Once a traditional industry operating through a brick-and-mortar model, is now shifting to purely online operations with the rise of Virtual call centers.
In an age where customer experience is the key, Omnichannel call centers integrate multiple communication channels such as phone, email, IVR, and video calls in one platform.
Crafting persuasive sales pitches is a significant art. Let’s discover its types and explore the examples to enhance your pitch game.
A sales funnel is a potential customer's journey, from discovering a product or service to purchasing. Discover more about its funnel management, key components and best practices.
Telemarketing services help reach and engage your audience and go beyond sales to include lead generation and surveys for effective marketing.
A virtual call center represents the online counterpart of the traditional one. Discover and harness its potential for seamless customer service.
The customer service call center is a crucial link that connects a company to its customers. It enables businesses to address customer issues effectively, thereby ensuring customer satisfaction.
Call center software helps telecallers connect with target customers, efficiently managing inbound and outbound calls by leveraging AI technology.
Explore the difference between B2B and B2C sales with our insightful guide. From direct business transactions to individual customer connections, discover real-world examples.
Telemarketing for Small Businesses: Unlock the secrets to success with telemarketing, a cost-saving approach that promotes direct conversations and fosters strong client relationships.
A sales lead is a potential customer who has shown interest in your business by providing their information. Discover why sales lead generation is important through various sales lead strategies.
Explore the 2024 guide to mastering cold calling in sales. Learn to build rapport, listen actively, handle rejections, and leverage technology for success.
Discover the key strategies for sustainable startup growth and pave your path to long-term success in the fiercely competitive business landscape.
Maximize success with impactful startup outreach strategies. Explore how outreach drives sales, expands your customer base, and builds lasting relationships for sustained growth.
Learn how to create powerful cold calling scripts for successful conversations, building rapport, and closing deals with confidence in lead generation and customer expansion.
Discover the efficiency of call answering services with dedicated virtual agents for seamless customer communication. Learn its importance, benefits, and how it works, along with effective implementation strategies.
Discover the power of effective lead management for business growth in this blog. Learn the step-by-step process to capture, nurture, and convert leads into loyal clients.
Learn what a sales strategy is all about. Explore its various dimensions to elevate your sales game and push your business towards unparalleled success.
Customer engagement refers to the ongoing interaction between a business and its customers, nurturing a relationship that goes beyond individual transactions.
Quality management is a comprehensive approach that organizations adopt to ensure the consistent delivery of products or services that meet or exceed customer expectations.
Cross-selling is a method of sales in which companies encourage their customers to purchase additional products or services related to their initial purchase or sell a different product or service to existing clients.
Telecalling has witnessed massive growth in recent years. Businesses have now figured out the strategic way to harness telecalling to boost their sales, acquire new customers and improve profitability.
Call center dialers are automated systems for outbound calls and they help in optimizing agent efficiency and improving call outreach in customer service and sales operations.
Elevate your business with BPO companies in Noida offering unparalleled telecalling services. Discover the difference with technology solutions, omnichannel outreach, and scalable options.
Discover the Key Differences between BPO and KPO and How They can Benefit your Business.
A healthcare call center focuses on various activities ranging from patient communication to appointment scheduling and enhancing patient-centerd care. Let’s discover their vital roles in modern healthcare.
Contact Center as a Service assists businesses in increasing their productivity by streamlining customer interactions. Let's discover more about CCaaS.
A call center consists of customer service experts and agents responsible for handling calls via phone systems. Discover everything about call centers in this comprehensive guide
Let’s dive into the world of Telesales Executives and understand everything starting from their roles and responsibilities to the challenges face in their day-to-day work.
Discover the critical call center skills that every agent should possess to excel in customer service and boost customer satisfaction.
In this page, let's delve into the concept of a call center agent, the extensive range of duties associated with the role, and the essential skills necessary to excel in this position.
Call center outsourcing is when a company hands over its customer support operations to an external call center. Let an External Call Center Manage Your Calls, Surveys, and More for Your Business.
This blog will teach you everything you need to know about the power of Call Center Services and how they can transform your business.
Learn about call center staffing and how to calculate the staff requirement. Get to know about its various staffing models, benefits, and KPIs.
Discover the importance of customer service in call centers and how it can be improved with these 5 effective strategies.
Explore how SquadStack empowers sales with technology to enhance telecalling-led inside sales, build trust, and provide valuable insights through AI-powered call analysis. Learn how screen-sharing revolutionizes the sales process for virtual interactions.
Explore the world of Inbound call centers and learn their benefits, challenges, and top strategies. An Inbound call center is a specialized call center that primarily handles incoming calls.
Explore the world of outbound call centers, their significance, and the career opportunities they offer. Learn how these services can make a difference.
Discover the process for hiring a call centre for your business growth effectively. Uncover insights into hiring call center costs and India's top company.
Learn how to design an effective call center script in our comprehensive guide. Streamline interactions and address queries using proven call center scripting strategies.
Learn about what is IVR (Interactive Voice Response) in call centers. Find how IVR systems streamline customer interactions and improve efficiency.
Discover all you need to know about call center CRM in this comprehensive guide. Get insights into the best CRM solutions for call centers.
A cloud contact center, is a customer service and communication solution that operates in the Internet. Check the page below to set up your call center with SquadStack.
Discover advanced call center technologies on the page below. Know their benefits and see how they can enhance customer satisfaction and streamline your operations.
Learn all about SquadStack's newly launched telecalling partner app for both mobile and web. The all-new agent interface is equipped with AI-enabled features to ensure higher efficiency and performance.
Learn what call center productivity means and how to measure and boost it for profitability. Motivate your team with our performance review template.
Explore how is an inbound call center different from an outbound call center. Learn about the two types of call centers, their meaning, and their types, and boost your business growth.
Understand what are outbound calls in the article. Check effective steps in Outbound Call Process and how does it differ from the Inbound calling process.
Check BPO Call Center Shrinkage minimization ways. Also, study BPO Shrinkage types, calculations, and formulas covered in our latest article.
Learn everything about Inbound calls and Inbound call centers. Discover effective inbound call strategies for improving customer satisfaction and boosting sales.
The ultimate guide to BPO voice process and non-voice process. Get a clear picture of the job description and interview quetions for a career in BPO.
what is customer service in bpo? Introspect the factors considered while deciding if a BPO has best customer service, and effective BPO customer service strategies.
This article provides a step-by-step guide for calculating attrition rate, a key metric for measuring the success of a business. Check attrition rate formula, its types and factors responsible for attrition in BPO.
Difference Between BPO and Call Center: BPO and Call Center are often used interchangeably. Discover the true differences between a BPO and a call center to use them for your business growth.
Learn about the essential quality parameters in BPO and how they impact business success. Enhance your knowledge about call quality parameters and KPIS of quality analyst in BPO.
Find the answer to the question What is sales in BPO?'. AIso learn the 7 Steps in the Sales Process in BPO.
In the post check every small detail about roles and responsibilities, KRAs, required important skills and job description for a team leader in BPO (Business Process Outsourcing).
This post explains what it means to be a Customer Service Associate. Find out the roles and responsibilities of a Customer Care Executive in a BPO.
On this page check what is average handle time. Learn how AHT can help your business, check why average handle time is important, how to calculate it and tips to lower AHT.
BPO services refer to the practice of contracting out specific business functions to external service providers. Check every small detail about Business Process Outsourcing through this guide.
Is BPO a boon or bane for businesses? Let us find out and understand the meaning, advantages and disadvantages of BPO.
It is important to know the difference between BPO and BPM when looking for an outsourcing partner. Check all key and basic differences of BPO VS BPM
Understand the meaning and importance of Customer Satisfaction (CSAT). Learn how to satisfy customers and develop a strong relationship with them.
Read this article to learn what is collection process in BPO and what are its key performance indicators.
What is Quality in BPO (Business Process Outsourcing)? Quality in BPO means providing exceptional service that exceeds clients' expectations. Quality assurance QA process of a BPO.
Fintech is proliferating. Check out the hottest fintech trends from 2022 to 2025, the evolution of the fintech industry, and what the future holds.
Telecalling is the process through which businesses reach out to their customers using telephonic devices or telecalling software to promote a product or service, generate leads, or facilitate sales.
Quality assurance is a critical element for any business. Learn more about SquadStack's AI-powered continuous quality monitoring process.
An in-house telecalling team comes with its own challenges and here's what you can do.
Learn how SquadStack can save you time and money through lead qualification and help your sales team work on high-intent leads that matter.
Don't know how you can boost your business? Tired of not seeing enough positive results through your outreach channels? Learn how telecalling can transform your e-commerce revenue by getting higher lead conversions and repeat customers!
Boost your telecalling success with professionally crafted telecalling scripts. Enhance customer interactions, generate leads, and close deals with these effective scripts designed for Real Estate, Sales, and call centre.
In this webinar, learn about how logistics can transform into a high ROI center for your business, turning your brand into a revenue-generating beast.
Keeping a sales team motivated and productive can be challenging. Here are some ways to increase your sales team's productivity, with a focus on telesales, as specific strategies work best for this type of selling.
Calling still is one of the most popular forms of communication in sales. Learn how it can help transform your lending business!
Our Co-Founder & CEO, Apurv Agrawal spoke to CNBC TV18 on Startup Street about how SquadStack is revolutionising the telesales industry, and our future plans with the recent Series-B fundraise.
SaaS-Enabled Talent Marketplace for Sales, SquadStack, bags ₹140 Cr in Series B round to create more remote jobs for skilled individuals.
A sales team effectively bridges the gap between a customer and your business. A tech-powered and data-driven sales outsourcing platform can empower you to maximize your sales productivity.
Co-Founders of Exotel, Cogno AI, and SquadStack discuss the importance of leveraging humans and AI in a webinar to fix sales funnel leaks.
Learn how SquadStack is different from a traditional BPO.
Learn how SquadStack is different from your in-house telecalling team!
Tata CLiQ's Chief Business Officer joins SquadStack webinar on the collaborative importance of using humans and technology to drive e-commerce sales.
Identify and manage risk in your sales pipeline. Read more to learn coaching best practices on helping your team close deals effectively.
Anand Biswas, SME-Director, Delhivery, joins SquadStack in its first-ever webinar about the importance of data-driven decisions to boost sales.
Learn how to boost your conversation rates through these important ways.
Get to know the meaning and benefits of a one-on-one meeting for sales. Also learn to conduct effective one-on-one meetings to boost your sales.
Learn what Sales Accountability is and why it is needed. Also discover tips to increase accountability in sales and improve your sales department.
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