Important Tips of Dealing with Cusomers in Difficult Situations
It is important to understand how to handle your customers as when a customer calls you with a complaint, whether it is due to the shortcomings they are facing on your end or having a wrong set of expectations. In this blog, discover an effective way of “how to handle customers”.
Key Differences Between Outsourcing And Offshoring
Both outsourcing and offshoring are practices of shifting in-house business functions and tasks outside the office. However, there are several differences between the two practices.
SquadStack Wins ‘CX Leader of the Year’ at CX Strategy Summit & Awards 2024
SquadStack was recognized as ‘CX Leader of the Year’ at CX Strategy Summit & Awards 2024. Discover how their telecalling innovation is reshaping BFSI CX in Bharat.
BPO Industry in India: Outsourcing Basic to Advance
The BPO industry in India is the fastest-growing industry in the country. Explore the factors that are responsible for this success.